Transit Time

Transit time is about 7 working days but can vary per order.

Rates

Rates are calculated by UPS based on dimensional weights. Select items will incur heavy item surcharges, including:

• Aristot bassinets, bases, and conversion kits ($50)
• Dream Weaver bassinets ($50)
• Futons Royale & Present Tense Pillows ($25)
• Tent of Dreams ($25)

Delivery Refusal

Customers who refuse delivery will be charged for return shipping. 

Claims

We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. We will assist customers with filing a claim in the event of loss, theft, or denial of signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact TNT about any loss or delivery disputes.

Warranty

For information about our policy, please click here.

Missing Items

If an item is missing from the order you receive, please contact us at hello@aristot.com within 7 days of the scheduled delivery date to inform us of the missing item(s). Our packages are checked for weight irregularities, and certain items will only be replaced as missing at our sole discretion.

Return Policy

These items are special order and are non-cancellable, non-returnable, non-exchangeable and non-refundable.