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For any product-related questions, including sizing and questions your order, send us an email at hello@aristot.com
We usually respond within a few hours on any given business day - weekends, holidays or sales may delay our response. In the meantime, check out our FAQs for more information.
hello@aristot.com
PO Box 7068, Wilmington, NC 28406
In the rare occasion we offer a promotion on DockATot.com, we aspire to help our customers find the product that’s right for them, at the best price. Please understand that offers will not be applied to a previous purchase and are not redeemable for cash, and that at times exclusions may apply. Outlet Products are always final sale. Aristot products, gift cards, Deluxe+ docks, and wallpaper are not eligible for discounts unless expressly noted.
Please note:
- Exclusions may apply. Discounts not valid on Aristot, Gift Cards and Wallpaper.
- Shipping surcharges apply for oversized and heavy items including: Signature Bassinets, Dream Weaver Bassinets, Futon Royales, Present Tense Cushions, Tent of Dreams and Wallpaper.
- All sales final. While supplies last.
- Due to high volume, some orders may require an additional 24-48 hours to ship.
Share details about your shipping policies, item returns, or customer service.
DockATot has a company-wide commitment to ensuring that Information Technology (IT) is accessible to all people, including those with disabilities. As part of this commitment, our website has been designed to conform to the requirements of Section 508 of the U.S. Rehabilitation Act as amended and endeavors to conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0 AA. DockATot is also committed to supporting and implementing the United Nations Convention on the Rights of Persons with Disabilities.
DockATot’s website is tested and monitored regularly. Our team is continuously modifying the DockATot website as technology advances. We recognize that there may be occasions when users experience difficulty accessing the site. If you experience any difficulty viewing any material on our website, please contact us at hello@dockatot.com. Your feedback and ideas are extremely important to us.
Share details about your shipping policies, item returns, or customer service.
Nothing is more important to DockATot than the well-being of our customers. On this page, you will find a message about sleep and bedsharing, links to our Safety Tips and FAQs, and copies of our on-product labels.
LIMITED WARRANTY ON DOCKATOT® & ARISTOT® PRODUCTS
Wildchild Stockholm, Inc. warrants all DockATot® and Aristot® products to be free from defects in material and workmanship existing at the time of manufacture for a period of six (6) months from the date of initial purchase. If such a defect is discovered during the limited warranty period, we will, at our sole option, repair or replace your product at no cost to you. Wildchild Stockholm, Inc. will make every effort to provide a replacement product of the same color as the original product, but at times may be unable to do so.
For safety alert or recall only.
We will use the information provided on this page to contact you only if there is a safety alert or recall for this product. We will not sell, rent or share your personal information. If you register on this Web site you do not need to fill out the card that came with your product.
Aristot FAQs
The Aristot Bassinet is suitable for newborns until they reach 18 lbs (8.2 kg) or can sit unassisted, kneel, or pull themselves up, whichever comes first. Once any of these milestones has been reached, you may transition the base into yet another beautiful piece of furniture using one of the Aristot Conversion Pieces.
Only use the sheet provided by Aristot. It is specifically designed to fit the Aristot Bassinet Mattress Pad – Aftermarket sheets could be too loose or too tight.
Only use the provided mattress that comes with the Aristot Bassinet. Do not add another mattress, pad, pillow, or soft cushions to the product.
No, the bassinet should not be used without an Aristot base. It should only be used when fully assembled with base, bassinet and mattress pad. It also should not be used if any part is broken, torn, or missing.
The Aristot Bassinet was created for use in any room in the house to complement and enhance your décor. Wherever you choose to use an Aristot Bassinet, make sure:
- The base is placed on a level floor
- The Aristot Bassinet is not placed too close to a space heater, fireplace, or other source of heat, and is at least 3 feet (1 meter) from any such heat sources.
- The Aristot Bassinet is not positioned near curtains, blinds, or cords – including window blind cords and baby monitor cords
We recommend infants be placed on their backs at all times, unless otherwise advised by your physician.
This product requires regular maintenance. The cleaning and maintenance of the bassinet must only be carried out by an adult.
Below are our instruction manuals. If you experience any difficulties in assembling your Aristot product, please contact hello@aristot.com
Curule Base & Bassinet
Curule Base & Rectangular Ottoman
Curule Base & Rectangular Tabletop
Dondolo Base & Bassinet
Rondo Base & Bassinet
Rondo Base & Oval Tabletop
Rondo Base & Tufted Ottoman
Open Box Program
We are proud to offer the DockATot Open Box program as one more step toward a more sustainable future. This program aims to reduce waste created by the disposal of perfectly good products, while also providing more families access to these products due to the reduced price point.
An open box product is a product that has been previously purchased and returned and is made available for sale on DockATot.com. Each open box item has been inspected by our returns team to meet the highest quality standards you’ve come to expect from DockATot. Given the limited amount of returns we receive, there will often only be 1-2 units of any given product available and there is no guarantee products will restock in the future.
All sales are final, and warranty is voided. No returns or exchanges will be accepted.
Most, if not all, open box items are returned to us unused likely the result of ordering the wrong item, size, or colorway. Regardless, every return is subject to detailed inspection to meet three standards which are each considered safe and in excellent working condition.
Since most open box items appear new, you’re getting a top quality product at a better-than-ever-discounted price.
Since we are selling these products at such a deep discount, we are unable to accept returns or exchanges – All Sales are Final. This means if you’re still researching whether or not a product is what you’re looking of, the right size, or will meet your intended use, you may want to consider reaching out to our Customer Service team or buying a product that qualifies for our return or exchange policy.
Open Box item availability is also only limited to the designs and quantities of items returned to us, so if you’ve been eyeing a specific color or size, we cannot guarantee it will become available in the Open Box program.
No, open box items do not come with a warranty.
No, open box items cannot be returned.
Shipping Policy
We partner with UPS to offer efficient ground shipping. Most items ship for a flat rate of only $12.99.
Additional handling fees may apply for oversized, bulky or heavy products, including:
- Aristot bassinets, bases, and conversion kits ($50)
- Dream Weaver bassinets ($50)
- Futons Royale & Present Tense Pillows ($25)
- Tent of Dreams ($25)
- Wallpaper ($25)
Additional fees may apply for shipments to Alaska, Hawaii, or any location outside of the contiguous United States.
If you refuse the delivery of a package, you will be charged for return shipping.
We currently only ship to the US and Mexico. Mexico shipping charges are calculated by weight and location and will be calculated when you checkout. We cover all duties and brokerage fees. But if you refuse the delivery of a package, you'll be charged for return shipping.
We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. We will assist customers with filing a UPS claim in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact UPS about any loss or delivery disputes.
Return Policy
We will accept returns that meet the following criteria:
- Purchase was made within the last 60 days
- Returned items must be postmarked or shipped within 60 days from the original purchase date
If your order does not meet the above criteria, no refund will be issued.
Final sale items cannot be returned or exchanged.
Return shipping is FREE in exchange for store credit. If you prefer a refund on the original form of payment, we offer discounted shipping options. You also can ship back your return using whatever method you choose.
If you have any questions whatsoever, please reach out to us at hello@dockatot.com.
Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at hello@dockatot.com. Our business hours are Monday thru Friday 8:30 am - 5:00 pm MST.
If an item is missing from the order you receive, you must contact us at hello@dockatot.com within 7 days of the scheduled delivery date to inform us of the missing item(s). Our packages are checked for weight irregularities, and certain items will only be replaced as missing at our sole discretion.
