Help

Contact Us

For any product-related questions, including sizing and questions your order, send us an email at hello@aristot.com

We usually respond within a few hours on any given business day - weekends, holidays or sales may delay our response. In the meantime, check out our FAQs for more information.

hello@aristot.com
PO Box 7068, Wilmington, NC 28406

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Discounts & Promotions

In the rare occasion we offer a promotion on DockATot.com, we aspire to help our customers find the product that’s right for them, at the best price. Please understand that offers will not be applied to a previous purchase and are not redeemable for cash, and that at times exclusions may apply. Last Chance Sale Products are always final sale. Aristot products, gift cards, Deluxe+ docks, and wallpaper are not eligible for discounts unless expressly noted.

Please note:

  • For our Winter Sale promotion, using code "Flurry" allowed customers to receive an additional  50% off Last Chance items. This sale endedSunday, January 21, 2024.
  • Exclusions may apply. Discounts not valid on Aristot, Gift Cards and Wallpaper.
  • Shipping surcharges apply for oversized and heavy items including: Aristot Bassinets, Dream Weaver Bassinets, Futon Royales, Present Tense Cushions, Tent of Dreams and Wallpaper.
  • All sales final. While supplies last.
  • Due to high volume, some orders may require an additional 24-48 hours to ship.
Site Accessibility

DockATot has a company-wide commitment to ensuring that Information Technology (IT) is accessible to all people, including those with disabilities. As part of this commitment, our website has been designed to conform to the requirements of Section 508 of the U.S. Rehabilitation Act as amended and endeavors to conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0 AA. DockATot is also committed to supporting and implementing the United Nations Convention on the Rights of Persons with Disabilities.

DockATot’s website is tested and monitored regularly. Our team is continuously modifying the DockATot website as technology advances. We recognize that there may be occasions when users experience difficulty accessing the site. If you experience any difficulty viewing any material on our website, please contact us at hello@dockatot.com. Your feedback and ideas are extremely important to us.

Guidelines & Warnings

Nothing is more important to DockATot than the well-being of our customers. On this page, you will find a message about sleep and bedsharing, links to our Safety Tips and FAQs, and copies of our on-product labels.

READ MORE

Warranty

LIMITED WARRANTY ON DOCKATOT® & ARISTOT® PRODUCTS

Wildchild Stockholm, Inc. warrants all DockATot® and Aristot® products to be free from defects in material and workmanship existing at the time of manufacture for a period of six (6) months from the date of initial purchase. If such a defect is discovered during the limited warranty period, we will, at our sole option, repair or replace your product at no cost to you. Wildchild Stockholm, Inc. will make every effort to provide a replacement product of the same color as the original product, but at times may be unable to do so.

READ OUR WARRANTY

Product Registration

For safety alert or recall only.

We will use the information provided on this page to contact you only if there is a safety alert or recall for this product. We will not sell, rent or share your personal information. If you register on this Web site you do not need to fill out the card that came with your product.

FILL OUT OUR FORM

Aristot FAQs

What ages are appropriate to use the Aristot Bassinet?

The Aristot Bassinet is suitable for newborns until they reach 18 lbs (8.2 kg) or can sit unassisted, kneel, or pull themselves up, whichever comes first. Once any of these milestones has been reached, you may transition the base into yet another beautiful piece of furniture using one of the Aristot Conversion Pieces.

What type of sheet can I use with my Aristot Bassinet?

Only use the sheet provided by Aristot. It is specifically designed to fit the Aristot Bassinet Mattress Pad – Aftermarket sheets could be too loose or too tight.

What type of mattress can I use with the Aristot Bassinet?

Only use the provided mattress that comes with the Aristot Bassinet. Do not add another mattress, pad, pillow, or soft cushions to the product.

Can I use the Aristot bassinet without the base?

No, the bassinet should not be used without an Aristot base. It should only be used when fully assembled with base, bassinet and mattress pad. It also should not be used if any part is broken, torn, or missing.

Where is the best place to use my Aristot Bassinet?

The Aristot Bassinet was created for use in any room in the house to complement and enhance your décor. Wherever you choose to use an Aristot Bassinet, make sure:

  • The base is placed on a level floor
  • The Aristot Bassinet is not placed too close to a space heater, fireplace, or other source of heat, and is at least 3 feet (1 meter) from any such heat sources.
  • The Aristot Bassinet is not positioned near curtains, blinds, or cords – including window blind cords and baby monitor cords
How should I place my infant in the Aristot Bassinet?

We recommend infants be placed on their backs at all times, unless otherwise advised by your physician.

Care & Use

This product requires regular maintenance. The cleaning and maintenance of the bassinet must only be carried out by an adult.

VIEW OUR CARE & USE GUIDE

Instruction Manuals

Shipping Policy

Most orders ship within 2-3 business days.

We partner with UPS to offer efficient ground shipping. Costs are calculated and shown in cart based on your shipping address and the number of items in your cart.

Additional handling fees may apply for oversized, bulky or heavy products, including:

  • Aristot bassinets, bases, and conversion kits ($50)
  • Dream Weaver bassinets ($50)
  • Futons Royale & Present Tense Pillows ($25)
  • Tent of Dreams ($25)
  • Wallpaper ($25)

Additional fees may apply for shipments to Alaska, Hawaii, or any location outside of the contiguous United States.

Refuse Delivery

If you refuse the delivery of a package, you will be charged for return shipping.

International Shipping

We currently only ship to the US and Mexico. Mexico shipping charges are calculated by weight and location and will be calculated when you checkout. We cover all duties and brokerage fees. But if you refuse the delivery of a package, you'll be charged for return shipping.

UPS Claims

We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. We will assist customers with filing a UPS claim in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact UPS about any loss or delivery disputes. 

Return Policy

Our Return Policy

We will accept returns that meet the following criteria:

 - Purchase was made within the last 60 days

 - Returned items must be postmarked or shipped within 60 days from the original purchase date

If your order does not meet the above criteria, no refund will be issued.

Final sale items cannot be returned or exchanged.

Return shipping is FREE in exchange for store credit. If you prefer a refund on the original form of payment, we offer discounted shipping options. You also can ship back your return using whatever method you choose.

If you have any questions whatsoever, please reach out to us at  hello@dockatot.com.

START A RETURN

Warranty & Damage Issues

Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at hello@dockatot.com. Our business hours are Monday thru Friday 8:30 am - 5:00 pm MST.

Missing Items

If an item is missing from the order you receive, you must contact us at hello@dockatot.com within 7 days of the scheduled delivery date to inform us of the missing item(s). Our packages are checked for weight irregularities, and certain items will only be replaced as missing at our sole discretion.

Support

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