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Shipping Policy

Most orders ship within 2-3 business days.

We offer free ground shipping on orders over $65.00 to all 50 states in the USA.

Refuse Delivery
If you refuse the delivery of a package, you will be charged for return shipping.

International Shipping
We currently only ship to the US and Mexico. Mexico shipping charges are calculated by weight and location and will be calculated when you checkout. We cover all duties and brokerage fees. But if you refuse the delivery of a package, you'll be charged for return shipping.

UPS Claims
We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. We will assist customers with filing a UPS claim in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact UPS about any loss or delivery disputes. 

Return Policy

We will accept returns that meet the following criteria:

 - Purchase was made within the last 30 days

 - Returned items must be postmarked or shipped within 30 days from the original purchase date

If your order does not meet the above criteria, no refund will be issued.

Final sale items cannot be returned or exchanged.

Return shipping is FREE in exchange for store credit. If you prefer a refund on the original form of payment, we offer discounted shipping options. You also can ship back your return using whatever method you choose.

If you have any questions whatsoever, please reach out to us at  hello@dockatot.com.

Start a Return

Warranty & Damage Issues
Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at hello@dockatot.com. Our business hours are Monday thru Friday 8:30 am - 5:00 pm MST.  

Missing Items
If an item is missing from the order you receive, you must contact us at hello@dockatot.com within 7 days of the scheduled delivery date to inform us of the missing item(s). Our packages are checked for weight irregularities, and certain items will only be replaced as missing at our sole discretion.

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